Training Klantgericht telefoneren in het Engels

Voer je veel telefoongesprekken in het Engels? Is je kennis wat weggezakt en heb je hierin wat zelfvertrouwen nodig? Volg dan de training Klantgericht telefoneren in het Engels.

Klanten, prospects en leveranciers… allemaal willen ze op een prettige en klantvriendelijke manier geholpen worden. Hoe bereid je je hierop voor? Wat doe je als het erg druk is of als iemand aan de telefoon erg boos is? Je leert in deze training de basis van telefoneren in het Engels en we gaan in op specifieke (lastige) situaties.

The following subjects usually dealt with in our training. Together with you we make sure that the contents fit your goals perfectly.

  • Types of communication
  • Language grammar (active, positive, powerful)
  • Conversation structure
  • Telephone manners
  • Dealing with emotions and resistance
  • Customer orientation
  • Listening, summarizing, asking questions
  • Visualizing
Our training is always made-to-measure. Your situation can differ from other departments or organization. We always together determine the subjects, approach and duration of the training. As far as the subjects are concerned, you will of course get an indication of those that the training course will deal with. We will of course pay attention to your ideas and wishes.

Also consider this course!

Would like to request a written offer or advice about a fitting training course? Please ring 036-5451713 or send an e-mail to you can also find answers to many practical questions in our FAQ´s.